After-sales policy for terminal users

FeiyuTech’s after-sales policy is applied to FeiyuTech products sold on regulated channels. Products that meet the after-sales standard can be returned without reason within 7 calendar days from the receiving date in mainland China; products with quality issues can be replaced free of charge within 15 calendar days from the receiving date in mainland China; within 1 year, products with malfunction caused by non-artificial reason will be repaired for free (only the stabilizer itself), however, will be charged for maintenance if its damaged by human behavior or force majeure (see details in maintenance service).

You can request Return and Refund Service within 7 calendar days of delivery under following circumstances:

NOTE: These Policies are available in mainland China, The Policies in other countries is subject to the regulations of the distributor or the store you bought.

⑴The product is checked upon delivery to have been damaged during transit (DOA) in the presence of the deliveryman and the buyer is able to prove it right away with clear images or certificate of damage provided by the logistics company.

⑵Obvious manufacturing defects (such as appearance defect) are found on the product without being used within 7 calendar days from the receiving date.

⑶The type or appearance of the product is found to be incorrect without being used within 7 calendar days from the receiving date.

⑷The product cannot properly function under the instruction or the guidance of the technician or is malfunctioning due to non-artificial reasons without being used within 7 calendar days of delivery.

⑸The product that is not compatible with the buyers’ smartphones or cameras ,which are not included in the official compatible list, and with no defect that will affect the second sales of the products can be returned within 7 calendar days of delivery (the packaging, accessories, complimentary, and instruction should be complete, with no man-made damage nor manufacturing defect).

Under scenario 5, where the product has no manufacturing defect in its own structure or performance, the shipping fees of retuning products shall be borne by the buyers.

Supplementary notice 1: The official stores of FeiyuTech (including T-mall and JD official stores) only provide after-sale service to the products sold on their own stores; for products sold on other channels, the after-sale policy is subject to the regulations of the distributor or the store where it was purchased.

Supplementary notice 1: Buyers who return the products without communicating with the salesman first shall undertake the shipping fees (with no freight insurance provided) and be charged accordingly for maintenance if needed.

Return and Refund Service will not be provided where:

×The refund was requested beyond 7 calendars days of delivery (subject to the receiving note of the product).
×The packaging, the standard and complimentary accessories, and the instruction of the product are either incomplete or damaged.
×The main part or the accessories of product are damaged by human behavior (such as scratches) that will affect the second sales of the products.
×The product is damaged by human behavior, such as collision, leakage of foreign matters (such as seawater, sands and muds), burning down, unauthorized modification, incorrect installation, and malfunction caused by operating against the instruction.
×The label or machine code of the product is altered or obliterated.
×The buyer is unable to provide the invoice of purchase or receipts; or trying to forge or alter the receipts.
×The products is damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on.
×The buyer fails to return the products and relevant objects within 7 calendar days after the request is confirmed.
Other circumstances mentioned in this policy.

You can request Replacement Service within 15 calendars days of delivery under following circumstances

★The product is checked upon delivery to have been damaged during transit (DOA) and the buyer is able to prove it with clear images or certificate of damage provided by logistics company within 15 calendar days of delivery.
★The type or appearance of the product is found to be incorrect within 15 calendar days of delivery.
★The product cannot properly function under the instruction or the guidance of the technician or is malfunctioning due to non-artificial reasons within 15 calendars days of delivery.

Replacement Service will not be provided where:

×The replacement was requested beyond 15 calendars days of delivery (subject to the receiving note of the product).
×The buyer is unable to provide the invoice of purchase or receipts; or trying to forge or alter the receipts.
×The returned product does not match with the order information.
×Man-made damages (such as scratches) that will affect the second sales of the product are found on the main part or the accessories of product.
×No quality issue is found on the product itself after being thoroughly inspected by FeiyuTech’s after-sales department.
×The product is damaged by human behavior, such as collision, leakage of foreign matters (such as seawater, sands and muds), burning down, unauthorized modification, incorrect installation, and malfunction caused by operating against the instruction.
×The label or the machine code of the product is altered or obliterated.
×The products is damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on.
×The buyer fails to return the products and relevant objects within 15 calendars days after the request is confirmed.
×Ask for replacing the product due to damage during the shipping, but the buyer is unable to prove it with clear images or certificate of damage provided by logistics company.
Other circumstances mentioned in this policy.。